Buyer Return Requests

We want families in The Neighborhood to shop with confidence. This policy explains how buyers can request returns and what conditions apply to different types of products.

Submitting a Return Request

• Buyers must submit a return request within 14 days of delivery unless otherwise noted in the product listing.
• Include your order number, reason for the return, and photos if the item is defective or damaged.
• Return requests should be submitted through your order confirmation email or account dashboard.

Eligibility

• Physical items may be eligible for return if they are unused, in original condition, and include all parts.
• Digital products are generally non-refundable once delivered.
• Final sale or clearance items may not qualify for returns.

Return Shipping

• Buyers are typically responsible for return shipping costs unless the item was damaged or incorrect.
• Tracking must be provided for all return shipments.
• Refunds or replacements will be processed once the seller confirms receipt of the return.

Responsibilities

• Sellers must clearly state their return policy on each listing.
• First Homeschool products follow the bookstore’s internal return policy.
• The Neighborhood vendors may have different return requirements, which buyers should review before purchasing.

Special Notes

• Abuse of return policies may result in restrictions on buyer accounts.
• Disputes between buyers and sellers may be reviewed by First Homeschool for fairness.

Helpful Links

• Returns & Refunds Policy
• Order Issues & Cancellations
• Lost, Delayed, or Damaged Shipments
• Shipping Options & Carriers
• Privacy Policy