Refund policy

We value your satisfaction and aim to make returns straightforward while keeping costs manageable for our small business. The guidelines below apply equally to new and used curriculum, learning sets, and educational supplies sold by First Homeschool.

Return Window

  • Online Orders: A return must be initiated within 14 calendar days of the carrier-confirmed delivery date. Proof of purchase, such as the order confirmation or invoice, is required.

  • In-Store Purchases: A return must be initiated within 14 calendar days of the purchase date. Please bring the original receipt or other valid proof of purchase.

Return Eligibility

  • Item Condition: All items must be returned in the same overall condition in which they were originally sold and shipped. Missing shrink-wrap or protective wrapping is acceptable, but items must be undamaged and complete. If a product was sold with minor wear or cosmetic flaws noted in the original listing, it must be returned in that same condition.

  • Bundles and Sets: All included items must be returned together, and each item must match the condition in which it was sent. We cannot accept returns with new damage, excessive wear, or missing components.

  • Proof of Purchase: A store receipt, online order invoice, or other valid proof of purchase is required for all returns.

How to Return Your Item

  1. In-Store Returns: Bring the item to our physical storefront within 14 calendar days of purchase, along with your receipt or order confirmation. Our staff will inspect the item and process an eligible refund to the original payment method. Please allow your bank's normal processing time for the credit to appear.

  2. Mail-In Returns: For an online order, contact us to initiate the return within 14 calendar days of the carrier-confirmed delivery date. Mail approved returns to 1336 Carley Rd, Ste 3, Springdale, AR 72762 and include your receipt or a copy of your order confirmation in the package.

    Please package the item securely to prevent damage in transit. As a small business, we are generally unable to provide prepaid return labels; customers are responsible for return shipping costs except when the return results from our error or a defective shipment. We recommend a trackable, insured shipping method. We cannot be responsible for returns lost or damaged in return transit.

Refund Process

  • Refund Amount: If the returned item meets this policy, we will refund the purchase price plus applicable taxes. Original outbound shipping charges are non-refundable unless the return results from our error or a defective shipment.

  • Refund Method: Refunds are applied to the original form of payment. If an in-store purchase was made in cash, the refund may be issued in cash or store credit as applicable.

  • Processing Time: After we receive and inspect the return, please allow approximately 5–7 business days for us to process an eligible refund, plus any additional time required by your bank or payment provider.

Non-Returnable Items

  • Opened Software & Digital Products: Software that has been opened, unsealed, installed, or accessed is not eligible for return. This includes opened CD/DVD-ROMs and digital downloads that have been delivered or activated.

  • Clearance & Final Sale Items: Items purchased on clearance or marked Final Sale are sold as-is and cannot be returned or refunded.

Damaged, Defective, or Incorrect Items: These cases are handled individually. Contact us at (479) 408-7995 or contact@firsthomeschool.com.

Exchanges

We do not offer direct exchanges. To obtain a different item, return the original item for a refund and place a new order.

Additional Information

  • Domestic Orders Only: We currently ship only within the United States; international returns are not available.

  • Lost or Damaged Shipments: If an order is lost or arrives damaged, contact us within 14 days of the expected delivery date. For damage, retain the packaging and provide photos. We will work with the carrier and may provide a refund, replacement, or store credit as appropriate.

  • Packages Marked Delivered but Missing: Check around your property, with neighbors, or with your building office, then contact the carrier using the tracking number. You may also contact us for assistance. Once a package is confirmed delivered to the address provided, a replacement is not guaranteed.

  • Refusal of Return: We reserve the right to decline a return that does not meet this policy. Ineligible items may be returned to the customer at the customer's expense plus a $5.00 handling fee.

Questions? Contact First Homeschool at (479) 408-7995 or contact@firsthomeschool.com.

Updated September 28, 2026