Return & Refund Policy

We value your satisfaction and aim to make returns straightforward while keeping costs manageable for our small business. The guidelines below apply equally to new and used curriculum, learning sets, and educational supplies.

Return Eligibility & Timing

  • 14-Day Return Window: Returns are accepted within 14 days of purchase (or receipt of order) with proof of purchase (original receipt or order confirmation). Items returned after 14 days cannot be refunded.

  • Item Condition: All items must be returned in the same overall condition in which they were originally sold and shipped. While missing shrink-wrap or protective wrapping is acceptable, items must be undamaged and complete. If the product was sold with minor wear or cosmetic flaws (as noted in the original listing), it must be returned in that same condition.

    For bundled or multi-item sets, all included items must be returned together, and each should match the condition in which it was sent. We cannot accept returns for items that are returned with new damage, excessive wear, or missing components.

  • Proof of Purchase: A store receipt, online order invoice, or other valid proof of purchase is required for all returns. This helps us verify the purchase date and process your refund smoothly.

How to Return Your Item

We offer two convenient return methods – you may return items in person at our store or by mail:

  1. In-Store Returns: You can return your item to our physical storefront within 14 days of purchase. Bring the product in its original condition along with the receipt or order confirmation email. Our staff will inspect the item and process your refund to the original payment method on the spot (please allow a few business days for the credit to appear, depending on your bank).

  2. Mail-In Returns: If you can’t make it to the store, you may ship the item back to us within 14 days of purchase. Our store mailing address is 1336 Carley Rd, Ste 3, Springdale, AR 72762. Include your receipt or a copy of your order confirmation in the package to help us identify your order.

    Kindly ensure the item is securely packaged to prevent damage in transit. As a small business, we are unable to provide prepaid return labels – customers are responsible for paying return shipping costs. We recommend using a trackable, insured shipping method to protect your return; this helps ensure the item arrives safely and allows you to verify delivery. (Please note that we cannot be responsible for returns lost or damaged in transit.)

Refund Process

  • Refund Amount: If your returned item meets the above conditions, we will issue a refund for the purchase price of the item (plus any applicable taxes). Original shipping fees are not refunded, since those funds have been used to ship the order to you.

  • Refund Method: Refunds are applied to the original form of payment used for the purchase. For example, if you paid by credit card, the refund will go back to that same card. If the purchase was made in cash at our store, we will refund in cash or via store credit.

  • Processing Time: Once we receive your return (either in-store or by mail) and verify the item’s eligibility, we will process your refund promptly. Please allow approximately 5–7 business days from receipt of the return for processing, plus any additional time your bank requires to post the credit.

Non-Returnable Items

While we strive to be flexible, certain items cannot be returned for refund due to their nature or condition:

  • Opened Software & Digital Products: Any software that has been opened, unsealed, installed, or accessed is not eligible for return. This includes opened CD/DVD-ROMs and digital downloads that have been delivered or activated.

  • Clearance & Final Sale Items: Items purchased on clearance or marked “Final Sale” are sold as-is and thus cannot be returned or refunded.

Note: If an item is defective, incorrect, or damaged in transit, these cases will be handled individually. Please contact us at (479) 408-7995 or contact@firsthomeschool.com.

Exchanges

We do not offer direct exchanges. To obtain a different item, return the original for a refund and place a new order. This ensures faster fulfillment and maintains our clear refund process.

Additional Information

  • Domestic Orders Only: We currently ship only within the United States; international returns are not available.

  • Return Shipping Costs: Customers are responsible for return shipping fees, except in cases of our error or defective shipments. Original outbound shipping charges are also non-refundable.

  • Lost or Damaged Shipments: If your order shipment is lost or arrives damaged, please contact us within 14 days of the expected delivery date. For damage, retain packaging and provide photos of the issue. We will work with the carrier and provide a refund, replacement, or store credit as appropriate.

  • Packages Marked “Delivered” But Missing: If tracking shows delivered but the package is not received, check around your property and with neighbors. If still missing, contact your carrier with the tracking number. Reach out to us for assistance; we will help investigate, though once a package is confirmed delivered to the provided address, replacements may not be guaranteed.

  • Refusal of Return: We reserve the right to decline a return if it does not meet the conditions of this policy. Ineligible items may be returned to the customer at their expense plus a $5.00 handling fee.

Thank you for supporting First Homeschool Bookstore! If you have questions or need help with a return, contact us at (479) 408-7995 or contact@firsthomeschool.com.

Updated September 23, 2025