Resolving Payment Issues

Payment issues can occasionally occur in The Neighborhood. Our goal is to help buyers and sellers resolve them quickly and fairly while keeping transactions secure.

Common Issues

• Declined or failed payments during checkout.
• Duplicate charges appearing on a buyer’s account.
• Payout delays or errors for seller accounts.
• Discrepancies between charged amounts and order totals.

Buyer Steps

• Check that your payment method has sufficient funds and is up to date.
• Retry checkout or use an alternate card or digital wallet if available.
• Contact customer support with your order number and payment details if the problem persists.

Seller Steps

• Verify that your bank account details in the seller dashboard are correct.
• Review payout statements for deductions, fees, or pending transactions.
• Report missing or incorrect payouts to support for investigation.

Dispute Resolution

• Chargebacks and disputes will be reviewed on a case-by-case basis.
• Both buyer and seller may be required to provide documentation.
• Funds may be temporarily held until the issue is resolved.

Special Notes

• Unresolved issues may result in restricted account activity.
• First Homeschool reserves the right to make final determinations on disputed payments.

Helpful Links

• Accepted Payment Methods
• Seller Payout Schedule
• Order Issues & Cancellations
• Fees & Commission Structure
• Privacy Policy